FAQ

• Q. How to register my payment information?

  1) LINE Official Account Manager > [LINE VOOM] > [Monetization] > [Settings]
  2) Enter the required information on the [Payment information] screen, and tap 'Save'.

   

  Payment transfers will not be successfully completed if your payment information contains any mistakes. Be sure to enter this information correctly.

  *Only account members with administrator permissions can register payment information.

• Q. How to link an existing official account?

  1) LINE App > [LINE VOOM] > Tap your profile at the top of the screen.
  2) Tap [Create Official Account].
  3) Tap [Link existing account].
  4) Select the official account you want to link and tap 'Save'. 

  *You can link up to five official accounts.

• Q. How to check the insight for boosted posts?

  You can check the insight for your posts from the LINE Official Account app or LINE Official Account Manager for web browsers.

  
  From LINE Official Account app:

  1) Tap [Insight] tab > choose the post you want to confirm.
  2) Check the insight at the bottom of the screen.

  *You can also check insight from the LINE app by linking your LINE account to your LINE official account.

  
  From LINE Official Account Manager for web browsers:

  1) Tap [LINE VOOM] tab > [Boost]> [Boost history] > [Details] button.

  *You can check the insight for individual ongoing and finished boosts, or specify a date to check the insight for boosts on a particular day.

• Q. How to increase the reach of the boosted post?

  If your boosted post has a low reach, the cause may be related to the range of the target you set. 

  Please note the following:

  • Avoid complicated targeting.
  • Target users similar to your followers.
  • Target as wide a range of users as possible.

  ※ The Boost feature is not currently available on iOS devices. If are using an iOS device and want to boost a post, please apply from https://manager.line.biz

• Q. Why was my boost canceled?

  In the case below, your boost can be suspended.

  • When all budgets (up to 200,000 yen per month) are exhausted.
  • When the post is judged as content that violates LINE Terms and Conditions of Use.
  • When the target audience is set to automatic and its criteria (100 or more friends) is no longer met.
• Q. Can I edit or delete a post after its boost has begun?

  You cannot edit or delete a post until the boost for it has ended. This includes the budget that you set.

  If you want to change your budget or any other settings, please cancel your boost and submit a new one.

• Q. Why was my boost request rejected? 

  Your boost request may be rejected if the post you want to boost is determined to be inappropriate. This determination is made based on the LINE and LINE Official Account Terms and Conditions of Use.

  Please understand that we are unable to tell you the specific reason why your request was rejected.

• Q. My monetized post was deleted.

  Posts may be deleted if they are reported by a user or if their contents are determined to violate the LINE Terms and Conditions of Use.

  If your monetized post is deleted for one of the reasons above, its ads will be paused and any ad revenue earned by the post will be recovered.

• Q. Can I still receive ad revenue for deleted posts?

  If you delete a monetized post, you can still receive the ad revenue that it earned before it was deleted.
  The ad revenue information for each deleted post can be confirmed in the 'Total revenue' of that post.

• Q. How to check my daily ad revenue?

  You can only check the daily revenue information from LINE Official Account Manager for web browsers.

  Tap [LINE VOOM] > [Monetization] > [Earning] > [Daily Data].

• Q. How to check payment history?

  You can check your payment history from LINE Official Account Manager for web browsers.

  Tap [Settings] > [Activity and billing] > [Billing history].

• Q. What types of ads can appear in my videos? 

  Image ads:

  Image ads are anchored at the bottom of your video. One ad can be displayed on videos that are 30 seconds or longer.

• Q. How to receive ad revenue?

  To submit a payment request and receive your ad revenue, follow the steps below.

  
  1) From the [Total revenue] menu, submit an ad revenue payment request. Your available balance is determined based on the performance of your ads up until the last day of the previous month.

  You can only submit payment requests between the 5th and 15th of every month. During this period, the 'Submit a payment request' button is activated, and selecting it will take you to the payment request page.

   

  2). Confirm your available balance and submit a payment request. You can request the amount of ad revenue you want to be transferred from your available balance.

  *Available balance range: JPY 1,000 – maximum payable amount
  *LINE will cover the 10% consumption tax applied to the payment request amount, which is included in your payment.
  *The final amount will be: (Your requested amount + 10% consumption tax) - transfer fee(including VAT)
  *The transfer fee is JPY 550.

  
  3) Your payment will be transferred using your registered payment information. You need to register your payment information before you can submit a payment request. The revenue amount you request will be delivered to your registered recipient via bank transfer within 30 days of your request.

  *If you don't submit payment requests, your monthly available balance will accumulate.
  *Payment transfers will not be successfully completed if your payment information is incorrect.
  *Only account members with administrator permissions can register payment information and submit payment requests.
  *If you still have previously-accrued ad revenue after canceling and resuming monetization, you can make a payment request for your available balance.

• Q. How to check the total revenue of my account?

  From LINE Official Account Manager > [LINE VOOM] > [Monetization] tab, you can confirm the following ad revenue information:

  • Total revenue earned from the account (as of the previous day)
  • Total revenue earned for each ad format (as of the previous day)
  • Amount paid
  • Available balance
• Q. How to remove my official account from the list?

  1) LINE App > [LINE VOOM] > Tap your profile at the top of the screen.
  2) Tap [Manage official accounts] >[…] of the account you want to remove.
  3) Tap [Remove account].

• Q. How to check my unlinked official accounts?

  1) LINE App > [LINE VOOM] > Tap your profile at the top of the screen.
  2) Tap [Manage official accounts].

  From this screen, you can check both your linked and unlinked official accounts.

• Q. How to switch the official account that is shown?

  1) LINE App > [LINE VOOM] > Tap your profile at the top of the screen.
  2) Select the official account you want to switch to and tap [Show this account].

• Q. How to create an official account from the LINE app?

  1) LINE App > [LINE VOOM]> Tap your profile at the top of the screen.
  2) Tap [Create official account]
  * If you don't have an email address registered, register one by going to [Settings] > [Account] > [Email Address].
  3) Tap [Create new account].
  4) Fill in the required fields and tap 'Create account' button.
  5) Read tthe Terms of Use and tap 'Agree' button.